Shipping policy
TurnaroundĀ
As we are a small & sustainable business please kindly note there is currently an approximate 10-14 day turnaround time until despatch on all orders. Items are despatched with Royal Mail 2nd Class Signed For - please allow a further 7 days to receive your parcel.
Once theĀ itemsĀ are ready to make their journey to you -Ā you will receive an email confirmation from us with a Royal Mail reference number.
In some cases our turnaround time may increase past the usual 10-14 day turnaround; this can be due to customs clearance which is out of our control. In this instance, we will contact you with the details you provide when you checkout with us. We apologise if this affects you, but we promise it will be worth the wait!
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UK Delivery
We offer FREE DELIVERY within the UK on all orders over the value of Ā£50.00 - hoorah!
Our standard UK delivery is Ā£4.99. Please allow up to 7Ā working days for delivery (after it hasĀ despatchedĀ from us).Ā
If your parcel has not arrived after 10 working days from despatch, please contact us at info@ottieandolsen.com quoting your name, order number, and tracking number and we will look in to theĀ matter for you.
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InternationalĀ Delivery
We are pleased to announce we ship internationally!
Our Standard EU shipping is Ā£14.99 (approx 2-11 business days from despatch)
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