Shipping Policy

Turnaround 

As we are a small business we do not currently hold stock. Please kindly note there is currently a 10-14 day turnaround time until despatch on all orders.

Once the items are ready to make their journey to you - you will receive an email confirmation from us with a Royal Mail tracking reference number. If it’s a little longer, we apologise for the delay and promise it will be worth the wait!

UK Delivery

We offer FREE DELIVERY on all orders over the value of £50.00 - hoorah!

Our standard UK delivery is £4.99. Please allow up to 4 working days for delivery (after it has dispatched from us). 

If your parcel has not arrived after 10 working days from despatch, please contact us at ottieandolsen@outlook.com and we will look in to the matter for you.

International Delivery

International charges and estimated delivery times are calculated at checkout. 

If your order is held up, please contact them directly. The customer is responsible for any customs import duty charges for international orders. If your order is held up, please contact them directly  

Customers purchasing from Europe will be liable for import charges. You will be contacted directly by the shipping company used and orders will be held until the charges are paid. We will not be held liable for the charges, so please take this into account prior to completing your order. Unfortunately, we are unable to advise on how much the charges are likely to be.

Thank you for your understanding x